taverneChen,XiayuOu,CarolDavison,Robert2025-02-012025-02-012022-05Chen, X, Ou, C & Davison, R 2022, 'Internal or external social media? The effects of work-related and social-related use of social media on improving employee performance', Internet Research, vol. 32, no. 3, pp. 680-707. https://doi.org/10.1108/INTR-03-2020-01591066-2243ORCID: /0000-0001-8190-4009/work/10068587910.1108/INTR-03-2020-0159https://hdl.handle.net/20.500.14602/75756Purpose: This study investigates how employees' work- and social-related use of social media can individually and interactively render different impacts on employees' performance in the context of internal or external social media. Design/methodology/approach: To test the research model in these two different contexts, the authors collected data from 392 internal social media users and 302 external social media users in the workplace. Findings: The data suggest that the respondents' job performance can be enhanced when using internal social media for work-related purposes and using external social media for social-related purposes. Meanwhile, the interaction of work- and social-related use is positive for external social media but negative for internal social media on job performance. These findings highlight the significant distinction of social media use in the workplace. Originality/value: First, this study contributes to the literature on the business value of IT by providing theoretical arguments on how companies can capitalize efforts to consider work-related use in combination with social-related use to create business value. Second, this research theorizes two distinct yet interacting views of social media use. The authors offer a more granular insight of the paths from work- and social-related use to employee performance instead of encapsulating social media use in a unitary concept and linking it simply and broadly to employee performance. Third, this research considers the interdependent effects of work- and social-related use on employee performance, and thus goes beyond the independent roles of these two types of social media use. Fourth, the authors find that the links from employees' work- and social-related use of social media to job performance vary in different contexts.enginfo:eu-repo/semantics/openAccessExternal social mediaInternal social mediaJob performanceSocial-related useWork-related useArticleGeneral rights Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights. - Users may download and print one copy of any publication from the public portal for the purpose of private study or research. - You may not further distribute the material or use it for any profit-making activity or commercial gain - You may freely distribute the URL identifying the publication in the public portal" Take down policy If you believe that this document breaches copyright please contact us providing details, and we will remove access to the work immediately and investigate your claim.https://www.scopus.com/pages/publications/85114454588open56807890308198https://research.tilburguniversity.edu/en/publications/429334bc-b257-4012-b0a9-5accd0ba2d4a(c) Universiteit van TilburgChen, XiayuOu, Carol§0000-0001-8190-4009Davison, Robert