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Engaging professionals in the strategic renewal of public services: A literature review and research agenda

Hendrikx,W.
; 
Kuiper,M.
; 
van Gestel,N.
Abstract
Based on an extensive literature review, this article explores the impact of strategic renewal in the public sector on the roles and skills of public professionals. Findings show that successive reforms of New Public Management and New Public Governance have resulted in hybrid role requirements that go beyond the often-debated dichotomy between professionalism and management. Based on our review, we could distinguish four sets of skills for professionals, linking traditional professional expertise to competences for networking and co-creation. Implications for future research are discussed.
Description
Date
2024
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Tilburg University Research Output Collection
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Keywords
Hybridity, Professionals, Public management reform, Skills, Strategic renewal
Citation
Hendrikx, W, Kuiper, M & van Gestel, N 2024, 'Engaging professionals in the strategic renewal of public services : A literature review and research agenda', Public Policy and Administration, vol. 39, no. 1, pp. 27-50. https://doi.org/10.1177/09520767221094446
URI
https://hdl.handle.net/20.500.14602/82466
License
info:eu-repo/semantics/openAccess
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