The impact of instant messaging tools on knowledge management and team performance
Ou,C.X.J. Leung,D.W.L. Davison,R.M.
Ou,C.X.J.
Leung,D.W.L.
Davison,R.M.
Abstract
Instant messaging (IM) has become increasingly popular as a form of social communication. However, the adoption of IM in the workplace remains controversial due to the challenges associated with quantifying organizational benefits. In this study, we evaluate the effects of using IM tools on facilitating knowledge transfer and knowledge generation at work, and their subsequent influence on work performance. The proposed model is validated by a survey of work professionals at a small company with the support of a social networking diagram. Implications and conclusions are discussed.
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Date
2011
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Springer
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Citation
Ou, C X J, Leung, D W L & Davison, R M 2011, The impact of instant messaging tools on knowledge management and team performance. in M Chiasson, O Henfridsson, H Karsten & J I DeGross (eds), Researching the future in information systems: IFIP WG 8.2 Working Conference, Turku, Finland, June 6-8, 2011: Proceedings. vol. 356, IFIP advances in information and communication technology, no. 356, Springer, Berlin, pp. 131-148. https://doi.org/10.1007/978-3-642-21364-9_9