Solving misfits in ERP implementations by SMEs
van Beijsterveld,Joost van Groenendaal,Willem
van Beijsterveld,Joost
van Groenendaal,Willem
Abstract
The gap between the organizational needs and the extent to which an ‘off-the-shelf’ enterprise resource planning (ERP) system can meet these is called a misfit. A framework is developed to distinguish actual from perceived misfits. This is used to analyse the ERP implementation at four small-sized and medium-sized enterprises. The results show that they prefer to adjust the ERP system to their business processes when needed but often unnecessarily change the system to solve perceived misfits. The framework is a first step to prevent this unnecessary work in the future.
Description
Date
2016-07
Journal Title
Journal ISSN
Volume Title
Publisher
Research Projects
Organizational Units
Journal Issue
Keywords
ERP, misfits, customization, process adaptation, workarounds
Citation
van Beijsterveld, J & van Groenendaal, W 2016, 'Solving misfits in ERP implementations by SMEs', Information Systems Journal, vol. 26, no. 4, pp. 369-393. https://doi.org/10.1111/isj.12090