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Customer desire expectations about service employees: An analysis of hierarchical relations

Pieters,R.
; 
Botschen,G.
; 
Thelen,E.
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Pagination: 18
Date
1998
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Tilburg University Research Output Collection
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Pieters, R, Botschen, G & Thelen, E 1998, 'Customer desire expectations about service employees : An analysis of hierarchical relations', Psychology & Marketing, vol. 15, no. 8, pp. 755-773.
URI
https://hdl.handle.net/20.500.14602/34533
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