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Mapping the context and practice of train ing, development and HRD in European call centres

Garavan,T.N.
; 
Wilson,J.
; 
Cross,C.
; 
Carbery,R.
; 
Sieben,I.J.P.
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2008
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Tilburg University Research Output Collection
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Garavan, T N, Wilson, J, Cross, C, Carbery, R & Sieben, I J P 2008, 'Mapping the context and practice of train ing, development and HRD in European call centres', Journal of European Industrial Training, vol. 32, no. 8/9, pp. 612-728.
URI
https://hdl.handle.net/20.500.14602/57549
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info:eu-repo/semantics/restrictedAccess
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