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Minimizing the effects of defensive routines on knowledge hiding though unlearning
Cegarra-Navarro,Juan-Gabriel Wensley,Anthony Batistič,Sasa Evans,Max Cubillas-Para,Clara
Cegarra-Navarro,Juan-Gabriel
Wensley,Anthony
Batistič,Sasa
Evans,Max
Cubillas-Para,Clara
Abstract
Knowledge hiding is an activity that often comes naturally to humans. When we are children, our parents hide certain information to protect us. As we age, we learn to develop defensive routines to protect ourselves and our weaknesses through knowledge hiding. In this study, intentional unlearning are assemblages of knowledge structures that individuals engage in to put aside certain number defensive routines and thus minimize their effects on hiding or misapplication of knowledge. This study analyses the applicability of an unlearning model focused on the effects of defensive routines on knowledge hiding. The empirical research is conducted with 122 airline travelers using two surveys (one in Spanish and the other in English). Since the travelers flew during the pandemic, they would have experienced first-hand the presence of defensive routines in the face of the new sanitary and safety measures. Data is analyzed using SmartPLS 3 for Windows. The results suggest that intentional unlearning is negatively related to defensive routines and furthermore that these routines are positively related to knowledge hiding. The results stand to improve the quality of service within airports and are beneficial for organizations undergoing change initiatives.
Description
Funding Information: The dates in this research were taken from the Ministerio de Economía, Industria y Competitividad of the Spanish Government for financing the research project ECO2017-88987-R (MINECO/FEDER;UE), cofinanced from the European Union FEDER funds
Date
2021
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Research Projects
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Keywords
Awareness, ESTABLISHED ORGANIZATIONAL ROUTINES, GOAL ORIENTATION, INNOVATION, Intentional unlearning, Knowledge hiding, LINKING, MANAGEMENT, Organizational defensive routines, PERFORMANCE, PERIPHERAL-VISION, PLS-SEM, PSYCHOLOGICAL SAFETY, Relinquishing and relearning, VARIANCE
Citation
Cegarra-Navarro, J-G, Wensley, A, Batistič, S, Evans, M & Cubillas-Para, C 2021, 'Minimizing the effects of defensive routines on knowledge hiding though unlearning', Journal of Business Research, vol. 137, pp. 58-68. https://doi.org/10.1016/j.jbusres.2021.08.021