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Nonparametric item response theory for investigating dimensionality of marketing scales: A SERVQUAL application

Paas,L.
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Sijtsma,K.
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2008
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Tilburg University Research Output Collection
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Paas, L & Sijtsma, K 2008, 'Nonparametric item response theory for investigating dimensionality of marketing scales : A SERVQUAL application', Marketing Letters, vol. 19, no. 2, pp. 157-170.
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https://hdl.handle.net/20.500.14602/48756
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