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Linking turnover to organizational performance: The role of process conformance
Wynen,Jan Van Dooren,Wouter Mattijs,Jan Deschamps,Carl
Wynen,Jan
Van Dooren,Wouter
Mattijs,Jan
Deschamps,Carl
Abstract
Despite substantial evidence for the negative effect of turnover on performance, several studies also note offsetting positive effects hereby recognizing an optimal rate of turnover. These mixed results stress the need to examine under which conditions turnover is more harmful or beneficial to the organization. Using panel data from 30 divisions of the same agency, this study examines the impact of process conformance – the extent to which there are prescribed standards and rules related to the task. Results support a non-linear, inverted U-shaped relationship for those tasks with a high process conformance.
Description
Date
2019-06
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Volume Title
Publisher
Research Projects
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Journal Issue
Keywords
employee turnover, performance, system-GMM
Citation
Wynen, J, Van Dooren, W, Mattijs, J & Deschamps, C 2019, 'Linking turnover to organizational performance : The role of process conformance', Public Management Review, vol. 21, no. 5, pp. 669-685. https://doi.org/10.1080/14719037.2018.1503704