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An empirical study into the influence of customer satisfaction on customer revenues

Terpstra,M.J.
; 
Kuijlen,A.A.A.
; 
Sijtsma,K.
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2012
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Tilburg University Research Output Collection
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Terpstra, M J, Kuijlen, A A A & Sijtsma, K 2012, 'An empirical study into the influence of customer satisfaction on customer revenues', The Service Industries Journal, vol. 32, no. 13, pp. 2129-2143. https://doi.org/10.1080/02642069.2011.574279
URI
https://hdl.handle.net/20.500.14602/55051
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