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Post-implementation ERP usage: A longitudinal study of the impact of control and empowerment

Maas,Jan-bert
; 
Van Fenema,Paul C.
; 
Soeters,Joseph
Abstract
Organizations have invested in Enterprise Resource Planning (ERP) systems expecting to obtain benefits of the system and realize a healthy return on investment. Nonetheless, research indicates that employees rarely use ERP to its full potential. To tackle the challenge of underutilization, this article studies the longitudinal impact of control and empowerment on usage behaviors at the individual level. Results indicate that users engage in different but coexisting usage behaviors: routinization and infusion.
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2018
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Tilburg University Research Output Collection
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Maas, J, Van Fenema, P C & Soeters, J 2018, 'Post-implementation ERP usage : A longitudinal study of the impact of control and empowerment', Information Systems Management, vol. 35, no. 4, pp. 330-347. https://doi.org/10.1080/10580530.2018.1503804
URI
https://hdl.handle.net/20.500.14602/71072
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