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Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services

Bougie,J.R.G.
; 
Pieters,R.
; 
Zeelenberg,M.
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Pagination: 16
Date
2003
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Tilburg University Research Output Collection
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zeelenberg-2003_JAMS.pdf
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Bougie, J R G, Pieters, R & Zeelenberg, M 2003, 'Angry customers don't come back, they get back : The experience and behavioral implications of anger and dissatisfaction in services', Journal of the Academy of Marketing Science, vol. 31, no. 4, pp. 377-393.
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https://hdl.handle.net/20.500.14602/40723
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info:eu-repo/semantics/restrictedAccess
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