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Inadequate information systems and organizational citizenship behavior

Davison,Robert
; 
Ou,Carol
; 
Ng,Evelyn
Abstract
In this study, we examine how employees engage in organizational citizenship behavior (OCB) that contributes toward their work performance related to IS usage in a small-medium sized manufacturing firm in southern China. We uncover instances of OCB that correspond to salient characteristics of the Chinese social culture, in particular when facing inadequacies in systems, organizational training, and personal skills. We inductively analyze our findings, blending them with the literature to propose a new theoretical model that explains the antecedents and consequences of IT-centric OCB in organizations.
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Publisher Copyright: © 2019 Elsevier B.V.
Date
2020-09
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Tilburg University Research Output Collection
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Keywords
organizational citizenship behavior (OCB), professional responsibilities, enterprise resource planning (ERP), system inadequacies, China, SDG 9 - Industry, Innovation, and Infrastructure
Citation
Davison, R, Ou, C & Ng, E 2020, 'Inadequate information systems and organizational citizenship behavior', Information & Management, vol. 57, no. 6, 103240. https://doi.org/10.1016/j.im.2019.103240
URI
https://hdl.handle.net/20.500.14602/72591
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