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Identify the antecedents of distrust in a website
Yang,Jinbi Sia,Choon Ling Ou,Carol
Yang,Jinbi
Sia,Choon Ling
Ou,Carol
Abstract
It has been widely accepted that distrust is qualitatively different from trust. Yet scholarly knowledge about the antecedents of distrust is scarce, while the antecedents of trust have received extensive attention. Furthermore, little empirical research has explored how website factors impact on the formation of distrust in a user. Drawing upon the review of distrust literature and competence-motive perception, we propose a new theoretical framework to explain how website factors impact on perceptions of the attributes of a given website, which in turn form user distrust. In this research, distrust is triggered by website evaluations in two areas, namely malevolence and incompetence. These two attributes are determined by three website factors: lack of structural assurance, interface design, and lack of third-party recognition. The proposed research model of distrust formation in the online context is verified by an online survey with 283 valid responses. We offer theoretical and practical implications for our findings.
Description
Date
2015
Journal Title
Journal ISSN
Volume Title
Publisher
Association for Information Systems
Research Projects
Organizational Units
Journal Issue
Keywords
distrust, competence and motive perception, malevolence, incompetence, website factors
Citation
Yang, J, Sia, C L & Ou, C 2015, Identify the antecedents of distrust in a website. in Proceedings of the 19th Pacific Asia Conference on Information Systems (PACIS 2015)., 108, Association for Information Systems, Singapore, Pacific Asia Conference on Information Systems 2015, Singapore, 5/07/15. < http://aisel.aisnet.org/pacis2015/108 >
License
info:eu-repo/semantics/restrictedAccess