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Complaints handling in hospitals: An em pirical study of discrepancies between patients' expectations and their experiences

Friele,R.D.
; 
Sluijs,E.M.
; 
Legemaate,J.
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doi:10.1186/1472-6963-8-199
Date
2008
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Tilburg University Research Output Collection
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Friele, R D, Sluijs, E M & Legemaate, J 2008, 'Complaints handling in hospitals : An em pirical study of discrepancies between patients' expectations and their experiences', BMC Health Services Research, vol. 8, 199. https://doi.org/10.1186/1472-6963-8-199
URI
https://hdl.handle.net/20.500.14602/50956
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