The social forming of professionals’ adaptive performance: a sensemaking perspective
Kaffka,Gabi van der Schaaf,M. Baggen,Y. Pennings,H. van Tartwijk,J.
Kaffka,Gabi
van der Schaaf,M.
Baggen,Y.
Pennings,H.
van Tartwijk,J.
Abstract
Adaptive performance of professionals describes task achievement under conditions of novelty or uncertainty. Research shows that this type of performance can be trained, and that social interaction often plays an important role in it. This study sought to clarify that role, by posing the research question of how social interaction shapes professionals' sensemaking in adaptive performance. Our conceptual model integrates two concepts from organisational studies, sensedemanding and sensebreaking, with the Data/Frame Model of Sensemaking from cognitive psychology. To test this model empirically, we carried out an explorative, qualitative study. Data collection took place by means of interviews and field observation at an intensive care unit of a Dutch hospital. The analysis revealed that sensedemanding and sensebreaking facilitate sensemaking of professionals by, enabling 'switches' between sensemaking cycles crucial for adaptive performance. Based on our findings, we propose that the integration of sensedemanding and sensebreaking in the D/F Model of Sensemaking contributes to our understanding of socio-cognitive mechanisms shaping (the development of) professionals' adaptive performance.
Description
Publisher Copyright: © 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
Date
2024-11
Journal Title
Journal ISSN
Volume Title
Publisher
Research Projects
Organizational Units
Journal Issue
Keywords
Communication, Expertise, Knowledge transfer, Sensemaking
Citation
Kaffka, G, van der Schaaf, M, Baggen, Y, Pennings, H & van Tartwijk, J 2024, 'The social forming of professionals’ adaptive performance: a sensemaking perspective', Journal of Vocational Education and Training. https://doi.org/10.1080/13636820.2024.2426125