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Assimilation processes in service satisfaction formation

Pieters,R.
; 
Koelemeyer,K.
; 
Roest,H.C.A.
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eng
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1995
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Tilburg University Research Output Collection
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assimila.pdf
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Pieters, R, Koelemeyer, K & Roest, H C A 1995, 'Assimilation processes in service satisfaction formation', International Journal of Service Industry Management, vol. 6, no. 3, pp. 17-33. https://doi.org/10.1108/09564239510147248
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https://hdl.handle.net/20.500.14602/48632
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